IPPF Quality of Care Framework 2015


A framework is a map that sketches the relationships between different components and helps users find their way around. A conceptual framework is used to help design a sound health programme by identifying the theoretical basis for the programme’s approach. Health programmes use conceptual frameworks for monitoring, measuring and managing the performance of their health systems to ensure effectiveness, equity, efficiency and quality. Frameworks also help identify appropriate indicators to monitor and evaluate the health programme.

A framework has two functions: first, as a tool to help structure a situation analysis review of quality of care provided at a service delivery point and experienced/perceived by clients; second, as a tool to measure and improve the quality of care through ongoing assessments of services and activities against the agreed standards and criteria (when care falls short of agreed standards, a process can then be initiated to identify areas needing improvement and identify scope required to bring service provision closer to the agreed standards).